How can I book a tour or activity with Marsa Waves?

You can book Red Sea tours, snorkeling trips, diving activities, and Egypt excursions directly through the Marsa Waves website by selecting your preferred experience, travel date, and number of participants. Private and group bookings are also available.

What happens if I cannot attend my tour?

If you are unable to attend your scheduled tour, you can contact the Marsa Waves support team to request rescheduling or discuss available refund options depending on the tour policy.

Are hotel transfers included in the tours?

Many Marsa Waves tours include hotel pickup and drop-off services from selected areas in Marsa Alam, Hurghada, Port Ghalib, El Quseir, and Sharm El Sheikh. Transfer availability depends on the selected activity.

What should I bring for snorkeling or diving trips?

We recommend bringing swimwear, towels, sunglasses, sunscreen, comfortable clothing, and personal items. Snorkeling equipment is included in many tours unless stated otherwise.

Are snorkeling tours suitable for beginners?

Yes, many snorkeling tours are beginner-friendly and guided by experienced instructors. Life jackets and safety equipment are available for participants.

Do you offer private boat trips and customized tours?

Yes, Marsa Waves offers private boat trips, customized Egypt tours, and personalized Red Sea travel experiences for couples, families, and groups.

Which destinations does Marsa Waves operate in?

Marsa Waves operates tours and activities across top Red Sea destinations including Marsa Alam, Hurghada, Port Ghalib, El Quseir, and Sharm El Sheikh.

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Egypt-based · Red Sea specialists

FAQ’S

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Frequently Asked Questions

Find more than 41+ of the most popular questions and answers from our travel consultants!

01 How can I book a tour or activity?

Book easily through our website or mobile app by selecting your experience, date, and number of participants.

02 Can I change or cancel my booking?

Yes, most bookings can be modified or canceled before the activity. Check your booking confirmation for specific cancellation details.

03 What happens if I can’t attend the tour?

Flexible options or rescheduling are usually available. Refer to the cancellation policy for your tour.

04 Do I need an account to make a booking?

Yes, an account is required. You can sign in via Google, Facebook, X, or make a sign up with your email and phone number.

05 Is there a mobile app available?

Yes, our app lets you search, book, and manage activities anytime with instant access to tickets and itineraries.

06 What payment methods do you accept?

We accept major credit/debit cards (Visa, Mastercard, Amex), local networks (Mada, Knet), and digital wallets like Apple Pay via our secure partner, Tap Payments.

07 How do I request a refund?

If eligible, request a refund through your account. It will be processed to your original payment method within 5 business days.

08 When is the exact pickup time for tours and activities?

Our platform provides you with an approximate pickup time during the booking process, but the actual pickup time is sent a day before the flight time via email or WhatsApp message.

09 Do you provide airport or hotel transfers?

Yes, we offer private and shared transfers from Marsa Alam, Hurghada, and other Red Sea airports directly to your hotel. Our transfers are reliable, comfortable, and designed to give you a smooth start and end to your trip.

10 What’s included in my tour or activity?

Inclusions vary by activity but often cover guided services, equipment, and transfers. Full details are listed on each tour page.

11 Are your tours suitable for children or families?

Yes, many of our tours are family-friendly. See activity descriptions for important information and restrictions.

12 Are the tours safe for all participants, including children and seniors?

Yes, safety is our priority. Guides are trained in first aid, boats are equipped with basic medical support, and most tours are suitable for all ages.

13 Do you provide medical or travel insurance?

Some tours include basic medical coverage; we recommend checking individual activity details or arranging additional insurance if needed.

14 Will I definitely see dolphins or turtles?

Sightings are common, but not guaranteed.

15 Do you offer diving trips for certified divers only?

Yes, a valid diving certification is required for certain diving trips, but not in introduction dives and try dive

16 What languages do your guides speak?

Guides speak English, with other languages available upon request.

17 How can I contact support?

Our support team is available 24/7 via WhatsApp, email, or phone.

18 What is your cancellation policy?

Most activities can be canceled free of charge if done within the specified cancellation window. Each tour lists its own policy, and general policy is applied.

19 What happens if a tour is canceled due to weather or unforeseen events?

In the rare case of cancellations caused by weather or unexpected circumstances, we’ll either reschedule your tour or issue a full refund, depending on your preference and availability.

20 What types of tours do you offer?

City tours, desert safaris, snorkeling, diving, liveaboard trips, and private transfers across Hurghada, Marsa Alam, El Quseir, Port Ghalib, Cairo, Luxor, and Aswan.

21 Are the tours suitable for families and children?

Yes, many tours are family-friendly. Check each activity’s age requirements.

22 Can I customize my trip?

Yes, we can tailor tours for private adventures, group trips, or specific activities.

23 Are equipment and gear included?

Most tours include snorkeling or diving gear. Some activities, like yacht trips or desert safaris, may require extra gear.

24 Who operates the tours and activities?

Trusted local partners and professional guides run all tours for authentic, high-quality experiences.

25 How can I contact customer support?

Available 24/7 via email, WhatsApp and phone for bookings, changes, or questions.

26 What activities can I do in Hurghada?

Snorkeling, scuba diving, desert safaris, island trips, and water sports like parasailing and windsurfing.

27 Is Hurghada suitable for families?

Yes, with family-friendly resorts, kids’ clubs, aquaparks, and safe beaches.

28 How far is Hurghada from Cairo or Luxor?

About 5 hours from Cairo and 4 hours from Luxor, ideal for combined cultural and beach holidays.

29 What makes Hurghada popular with tourists?

Developed resorts, all-inclusive hotels, vibrant nightlife, water sports, and diverse excursions.

30 How do I get to Marsa Alam?

By direct international flights or via Hurghada Airport with a scenic Red Sea transfer.

31 Is Marsa Alam good for first-time divers?

Yes, it has calm, shallow reefs for beginners and advanced dive sites for professionals.

32 What is Marsa Alam most famous for?

Pristine coral reefs, world-class diving spots, and encounters with dolphins, sea turtles, and dugongs.

33 When is the best time to visit Marsa Alam?

March–May and September–November, for pleasant weather and calm seas.

34 What makes Port Ghalib unique?

A luxury marina with stylish resorts, a lively promenade, and easy access to top diving and snorkeling spots.

35 Can I take day trips from Port Ghalib?

Yes, including desert safaris, dolphin excursions, and cultural tours to Luxor.

36 Is Port Ghalib only for luxury travelers?

No, it also offers affordable hotels, budget diving trips, and day tours for all travelers.

37 Can I find restaurants and shopping in Port Ghalib?

Yes, the marina area has international restaurants, cafes, and shops for relaxing after a day at sea.

38 What activities are available in El Quseir?

Snorkeling, diving, exploring historic sites, visiting local bazaars, and relaxing on uncrowded beaches.

39 What is special about El Quseir?

A charming historical town with Ottoman architecture, ancient forts, and pristine coral reefs.

40 Is El Quseir good for diving?

Yes, it’s a hidden gem with untouched reefs, colorful marine life, and far fewer crowds.

41 do you provide transfers to and in Sharm El Sheikh?

yes, sure, you can select the transfer category in this page and choose to go from anywhere to anywhere

Talk to our travel experts

Our dedicated travel consultants are ready to help you choose and customize the perfect experiences for your family, friends, or group. Dolphin encounters, snorkeling cruises, and full-day sea excursions are all covered, we answer your questions, suggest options that fit your budget, and guide you to the ideal trips for your dates. You can contact us by email for detailed inquiries, quotations, and group bookings, and our support team will respond promptly with clear next steps. For instant assistance, send us a message on WhatsApp 24/7 to get direct help with booking, payment, or any changes to your best adventure trips.